Privacy policy

PRIVACY POLICY

Effective Date: 31 May 2026
Last Updated: 31 May 2026

1. INTRODUCTION

Welcome to Riwaayaat Boutique ("Riwaayaat," "we," "our," or "us").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, disclose, and protect your information when you visit our website, social media pages, marketplace stores, WhatsApp business account, or otherwise interact with our business.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. BUSINESS INFORMATION

Riwaayaat Boutique

Email: care@riwaayaat.com

Phone: +91 9864693124

Address:
NH Road, Chirukandi,
Silchar,
Assam, India

3. INFORMATION WE COLLECT

We may collect the following information:

Personal Information

Full name
Mobile number
Email address
Shipping address
Billing address
Order details
Communication records

Transaction Information

Order history
Purchase details
Payment status
Delivery information

Technical Information

IP address
Browser type
Device information
Operating system
Website usage information
Cookie data

Customer Support Information

Messages
Emails
WhatsApp communications
Complaint records
Feedback and reviews

4. HOW WE COLLECT INFORMATION

We collect information when you:

Place an order
Create an account
Contact customer support
Subscribe to newsletters
Participate in promotions
Submit reviews
Visit our website
Interact with us on social media
Contact us via WhatsApp or phone

5. HOW WE USE YOUR INFORMATION

We may use your information to:

Process orders
Deliver products
Verify transactions
Provide customer support
Communicate order updates
Prevent fraud
Improve our products and services
Personalize customer experiences
Send promotional communications
Comply with legal obligations
Resolve disputes

6. PAYMENT INFORMATION

Payments may be processed through third-party payment gateways.

Riwaayaat Boutique does not store complete debit card, credit card, banking, or UPI credentials on its servers.

Payment information is handled according to the policies of the respective payment providers.

7. COOKIES AND TRACKING TECHNOLOGIES

Our website may use:

Cookies
Pixels
Analytics tools
Similar technologies

These technologies help us:

Improve website performance
Understand visitor behavior
Measure advertising effectiveness
Enhance customer experience

You may disable cookies through your browser settings; however, some website features may not function properly.

8. MARKETING COMMUNICATIONS

We may send:

Promotional emails
Offers
Product announcements
Sale notifications
Marketing messages

You may opt out of marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.

9. INFORMATION SHARING

We do not sell your personal information.

We may share information with:

Service Providers

Shipping partners
Courier companies
Payment processors
Marketing providers
Website hosting providers
Analytics providers

Legal Authorities

Information may be disclosed when required:

By law
By court order
By government authorities
To protect legal rights
To prevent fraud

10. DATA SECURITY

We implement reasonable security measures to protect personal information.

However, no method of internet transmission or electronic storage is completely secure.

While we strive to protect your information, we cannot guarantee absolute security.

11. DATA RETENTION

We retain personal information for as long as necessary to:

Complete transactions
Provide customer support
Meet legal obligations
Resolve disputes
Enforce agreements

After retention is no longer necessary, information may be deleted or anonymized.

12. THIRD-PARTY SERVICES

Our website or platforms may contain links to third-party websites and services.

Riwaayaat Boutique is not responsible for the privacy practices, content, or policies of third-party websites.

Customers are encouraged to review the privacy policies of any third-party services they use.

13. CHILDREN'S PRIVACY

Our services are not intended for individuals under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal information from children.

If we become aware that information from a child has been collected without proper authorization, we may delete such information.

14. CUSTOMER RIGHTS

Subject to applicable laws, customers may request:

Access to personal information
Correction of inaccurate information
Deletion of certain information
Withdrawal of consent where applicable

Requests may be submitted through our customer support channels.

15. FRAUD PREVENTION

To protect customers and our business, we may monitor transactions and activities for:

Fraud
Chargeback abuse
Unauthorized access
Suspicious activity
Policy violations

Appropriate action may be taken where necessary.

16. BUSINESS TRANSFERS

In the event of a merger, acquisition, restructuring, sale of assets, or business transfer, customer information may be transferred as part of the business transaction, subject to applicable legal requirements.

17. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time.

Changes become effective immediately upon publication unless otherwise stated.

Customers are encouraged to review this policy periodically.

18. GOVERNING LAW

This Privacy Policy shall be governed by the laws of India.

Any disputes relating to privacy matters shall be subject to the jurisdiction of the courts located in Silchar, Assam, India, subject to applicable law.

19. CONTACT US

If you have questions regarding this Privacy Policy, please contact: